Help & FAQ

Choose a piece, pick the finish and personalise it. The live preview shows how it will look. Then continue to checkout, check your details and pay with PayPal or a card. You'll see a confirmation page and PayPal will email you a receipt.

No. There are no accounts on Joyaholic. You don't need a PayPal account either: you can pay with a debit or credit card as a guest.

Each checkout covers one design, in any quantity up to 10. For pieces with different names, finishes or birthstones, please place a separate order for each one.

PayPal sends the receipt to the email address on your PayPal payment, so check that inbox and your spam folder. If you still can't find it, email us with your name and the date you ordered and we'll confirm your order.

Yes. Enter their address as the delivery address when you pay with PayPal, and it goes straight to them.

The preview is a close guide to the layout, letter and colours. Each piece is made individually, so the letter shapes and stone colour can vary slightly from your screen.

Yes, if we haven't started making it. Email sales@joyaholic.com straight away with your PayPal order number and the correction. Once your piece is in production we can no longer change it.

Between 2 and 10 letters. Accented letters, hyphens, apostrophes and spaces are fine. The first letter is always a capital.

After you pay, the confirmation page has an "Email my photos" button. You can also email up to two photos to sales@joyaholic.com with your PayPal order number. Close-ups of faces in good light work best. We crop them to fit and email you if a photo is unlikely to print well.

We may refuse text or photos that are offensive or unlawful, or that you don't have the right to use. If that happens we cancel the order and refund you in full.

With a PayPal account, or with a Visa or Mastercard debit or credit card through PayPal's secure checkout, with no PayPal account needed. Other options PayPal offers you at checkout (such as Pay in 3) are provided by PayPal.

Yes. Payment happens on PayPal's secure system and our site uses an encrypted connection. We never see or store your card details.

Pounds sterling (GBP). The price at checkout is the total you pay: delivery is free and there are no hidden charges.

Not at the moment. Our prices are the same for everyone, all year round.

Your piece is made in 3 to 5 working days, then sent by tracked delivery. Full timings are on our delivery page.

Delivery is free on every order to UK addresses.

Not at the moment. We only deliver to addresses in the United Kingdom.

We email you a tracking link when your order ships. If it hasn't arrived within 5 working days of the estimated date, email us with your order number and we'll chase it. If it's lost, we remake it free or refund you in full.

Name necklaces and lockets fitted with your photos are made just for you, so they can't be returned if you change your mind. If one arrives faulty, damaged or different from your order, you get a full refund or a free remake. Read the returns policy.

The Initial Birthstone Necklace, and an empty Photo Locket Bracelet. Tell us within 14 days of delivery and send it back unworn within a further 14 days.

Email a photo of the piece and the packaging, with your order number, to sales@joyaholic.com. We'll replace it or refund you in full. You usually won't need to send it back.

Within 14 days of receiving your return, or of agreeing a refund. It goes back to your PayPal account or card. Card refunds can take 3–10 working days to show.

Each product page lists its materials under "Details". Most pieces are plated: a thin layer of gold, rose gold or silver over a base metal. Gold vermeil is a thicker layer of gold over 925 sterling silver. Birthstones are coloured crystals in each month's traditional colour, not precious gemstones.

All plating wears gradually with everyday use. Keeping it dry and away from perfume and lotions makes a big difference. See our care guide.

⟦Only answer this once the base metal is confirmed with the supplier, e.g. "nickel-free" or "contains nickel".⟧ If you have a metal allergy, email us before ordering and we'll tell you exactly what each piece contains.

The kids' bracelet sizes are made for children, but all jewellery contains small parts. It is not suitable for children under 3, and children should wear it with an adult's supervision.