At a glance
| Delivery cost | Free on every order. The price you see on the product page is the price you pay. |
|---|---|
| Making time | 3 to 5 working days (Monday to Friday, excluding UK bank holidays) |
| Delivery time after dispatch | ⟦X–Y working days⟧ |
| Total, order to doorstep | Usually ⟦X–Y⟧ working days |
| Service | Tracked delivery with ⟦carrier, e.g. Royal Mail Tracked 48⟧ |
| Ships from | ⟦the place orders are actually dispatched from, e.g. "our workshop in [city, country]"⟧ |
| We deliver to | United Kingdom addresses only |
Making your piece
Nothing we sell sits ready-made on a shelf. Once your payment is confirmed, your piece is made with the name, initial, birthstone or photos you chose. This takes 3 to 5 working days.
For a photo locket, making starts when we receive your photos. If you send them a few days after ordering, your dispatch date moves by the same number of days. We will email you if a photo needs changing.
Orders placed at weekends or on bank holidays start on the next working day.
Delivery times and cost
Delivery is free on every order, with no minimum spend. Once your parcel leaves us it usually arrives within ⟦X–Y working days⟧.
Delivery times are estimates from the carrier and are not guaranteed. Busy periods such as the weeks before Christmas, Mother's Day and Valentine's Day can add a day or two. If you need a piece by a particular date, email us before you order and we will tell you honestly whether we can make it.
Where we deliver
We currently deliver to addresses in England, Scotland, Wales and Northern Ireland. We do not deliver outside the UK at the moment.
Your parcel is sent from ⟦dispatch location⟧. All prices are in pounds sterling, and you will never be asked to pay anything to the courier on delivery.
Tracking
When your order ships we email you a tracking number and a link to follow it. The email goes to the address on your PayPal payment, so check your spam folder if you have not heard from us within 5 working days of ordering.
Late, lost or damaged parcels
Your order is our responsibility until it is delivered to you. If your parcel has not arrived within 5 working days of the latest estimated date, or it arrives damaged, email sales@joyaholic.com with your PayPal order number.
- Not arrived: we check with the carrier. If the parcel is confirmed lost, we remake your piece and send it again at no cost, or refund you in full if you prefer.
- Arrived damaged: send us a photo of the piece and the packaging. We will replace it or refund you in full. You do not need to send the damaged item back unless we ask, and if we do, we pay the postage.
Address changes
We send your order to the delivery address on your PayPal payment, so please check it at checkout. If it is wrong, email us straight away. We can change it any time before your parcel is dispatched. Once it has been dispatched we can no longer redirect it.
Questions about delivery? Contact us. For returns, see our Returns & refunds policy.